Give franchisees answers before they need to open a ticket
HolaTeams AI Assistant gives franchisees instant answers from your approved Resource Centre documents and FAQs. When more help is needed, questions can be escalated to your corporate team, with support tickets and follow-up workflows managed inside your Microsoft 365 environment.
A Dashboard, a kanban board, and an FAQ that deflects
Support dashboard with live status tracking
New, Pending, Re-Open, Closed, Resolved, at a glance
Smart ticket creation and management
from inside the environment franchisees already work in
Microsoft Planner kanban board
so a fix that needs scheduling gets scheduled rather than promised
FAQ knowledge base with auto-publish
deflecting the questions your team answers every week
AI-powered support queries
that surface an existing answer before a ticket is raised
.svg)
Automated escalation workflows
triggered by priority and resolution-time thresholds
Email history
tracked against each support interaction
Smart notifications and alerts
on aging and ownership
Issue history by location
which is how recurring problems finally become visible
Pattern visibility is the part that changes how you operate
Faster resolution is the obvious benefit and the easy one to sell.
The one that matters more: when every request is logged against a location and a category, the handful of issues generating most of your support load stop being anecdotes and become a list you can fix at the source.
See how support teams use this →
