Simple pricing for the way franchise systems grow.

Choose the Complete Platform for every department, every module, and one predictable location-based subscription.

Complete Platform · Best Overall Value

Every module. Unlimited users. Easy to understand pricing.

Emerging

First 10 active locations

Complete Platform

Flat monthly Complete Platform price

Growth

11–100 locations

Complete Platform

for each additional active location per month

Mid-Size

101–200 locations

Complete Platform

for each additional active location per month

Established

201–500 locations

Complete Platform

for each additional active location per month

Enterprise

501+ locations

Complete Platform

Tailored volume and rollout pricing
YOUR NETWORK. YOUR PROPOSAL.

Choose your tier to personalize the next step.

We will map your current tools, demonstrate the relevant workflows, and confirm the correct package before sending exact pricing.

YOUR NETWORK. YOUR PROPOSAL.
Unlimited franchise & corporate users*

Core Platform i

Franchise Sales & CRM Light

  • Franchise Sales & CRM Light
  • Franchise Data Administration
  • Master Franchisee Management
  • Network Hub
  • Settings
  • Multi Language
  • Prospect records and candidate communications
  • Locations, entities, owners and agreements
  • Territories, suppliers and real estate records
  • SharePoint-synced document management
  • Advanced search, bulk actions and audit trails
  • Network alerts, news and resource centre
  • Users, roles, permissions and invitations
  • AI-powered dashboards
  • 100+ interface languages across the full platform
  • One-click language selector
  • Per-location default language settings
  • Scrollable language list with instant switching

The foundation every HolaTeams subscription is built on

6 modules

Franchise Sales & CRM Light

A streamlined franchise-development workspace for managing prospect records, candidate communications, shared lists, SharePoint-synced documents, and day-to-day sales collaboration. It provides essential lead visibility and document management without the advanced automation, integrations, and reporting included in Franchise Sales & CRM Complete.

Franchise Data Administration

Your central source of truth for franchise locations, legal entities, owners, agreements, documents, communications, workflows, territories, suppliers, real estate records, and ownership changes. Advanced search, bulk actions, audit trails, and AI-powered dashboards keep network data organized and actionable.

Master Franchisee Management

Manage master franchisees as a territory-based layer between the franchisor and unit locations, with assigned locations and entities, MF Owner and MF Manager roles, and local onboarding, support, compliance, and royalty oversight.

Network Hub

Keep corporate teams and every franchise location aligned through targeted alerts, headline news, messages, quick links, a SharePoint-powered resource center, shared Outlook calendar, supplier information, surveys, and community engagement across the network.

Settings

Create users, issue invitations, assign roles and permissions, and monitor login and change audit trails. Configure departments, divisions, brands, entity and ownership types, location types, organizational structures, lookup values, and project-development statuses from one administration console.

Multi Language — Included Capability

Operate the full HolaTeams platform in 100+ interface languages. Users can switch languages instantly from a one-click selector, administrators can set a default language for each franchise location, and a scrollable language list makes it easy to find and apply the right language without leaving the current page.

Franchise Sales & CRM Complete i

For teams recruiting, qualifying, and awarding new franchisees

5 Areas

Franchise Sales CRM & Pipeline

Manage the full candidate journey in Dynamics 365 from first inquiry through award and opening handoff.

  • Detailed prospect profiles, lead sources, territories and pipeline stages

  • Calls, emails, tasks, discovery, approvals and agreement tracking

  • Marketing campaign management and candidate communications

  • Award-to-opening handoff into the location onboarding workflow

Secure Prospect Portal & Documents

Give franchise candidates a secure place to submit information and move through a structured application process.

  • Secure franchise prospect portal and application workflows

  • SharePoint document synchronization and shared lists

  • Expanded document management and controlled collaboration

  • Candidate document collection and status visibility

E-Signature Integrations

Connect approved e-signature services to the franchise sales process.

  • DocuSign integration

  • Adobe Acrobat Sign integration

  • Signed-document tracking and SharePoint storage

Communications & Marketing Integrations

Keep candidate outreach and sales collaboration connected across approved communication tools.

  • Embedded Microsoft Teams communications

  • Twilio integration for SMS

  • WhatsApp integration

  • RingCentral integration

  • Constant Contact integration

  • Additional native API integrations

Automation, AI & Reporting

Automate follow-up and give the franchise development team clearer pipeline visibility.

  • Power Automate workflows and custom approval processes

  • Embedded Microsoft Copilot assistance

  • AI reporting and analytics

  • Power BI dashboards

  • Custom workflows and integrations

When purchased separately: $40 per corporate user.

Franchise Operations Department i

For operations teams running onboarding, audits, support, training, and marketing

5 modules

Location Opening

Coordinate every step from site selection and real estate through construction, equipment, documentation, readiness, and grand opening. Use customizable checklists, milestones, task owners, deadlines, automated reminders, progress dashboards, territory records, and multi-unit development schedules to keep every launch on track.

Assessments

Plan and schedule location audits, build custom assessment forms with weighted scoring and pass/fail thresholds, and track visits from Pending through Completed. Automatically create corrective-action tasks and use AI-powered dashboards to identify compliance trends, high-risk locations, and consultant performance.

Support

Centralize franchisee support through smart ticketing, live status dashboards, department-based routing, comments, assignments, alerts, and a Microsoft Planner Kanban board. Resolved tickets can build the FAQ knowledge base, while AI-assisted queries help users find answers before opening a new request.

Training

Deliver structured e-learning through documents, images, videos, and links using a drag-and-drop course builder. Create quizzes and acknowledgements, track lesson-level completion and pass/fail results, and use progress reports to identify learners or locations that need additional support.

Marketing Assets & E-Commerce

Give every location one searchable source for approved coupons, brochures, leaflets, artwork, and brand collateral. Administrators can upload, categorize, personalize, and distribute current assets, while optional Shopify integration can surface storefront products directly inside HolaTeams.

Royalty & Finance Management i

For finance teams managing royalties, invoicing, ACH collections, reconciliation, integrations, and P&L

5 Areas

Sales & Royalty Calculations

Bring sales reporting and royalty calculations into one controlled finance workflow.

  • POS sales-data feeds and uploaded sales documents

  • Royalty and other-fee rules powered by Power Automate

  • Royalty settings by brand, location or fee type

  • Weekly sales and calculation tracking

Invoicing & Payment Tracking

Automate billing and maintain a clear account history for every franchise location.

  • Automated invoice generation

  • Full and partial-payment recording

  • Open-balance and collection-status tracking

  • Sales-document and payment-history tracking

ACH & Payment Integrations

Support faster collections through approved payment integrations.

  • ACH collections through Stripe

  • ACH and payment processing through Worldpay

  • Payment-status updates and collection tracking

  • Processing fees and final integration scope confirmed separately

QuickBooks & Reconciliation

Connect approved finance records with accounting workflows to reduce duplicate entry.

  • QuickBooks integration

  • Invoice, payment, royalty and other-fee synchronization

  • Accounting reconciliation workflows

  • Field mapping and synchronization direction confirmed during implementation

P&L, AI & Financial Reporting

Turn location-level finance data into clearer network-wide insight.

  • Store and network profit-and-loss uploads

  • Financial reporting and reconciliation dashboards

  • AI-assisted financial analysis

  • Power BI dashboards for revenue, collections and profitability trends

Build Your Platform – Start With What You Need

Emerging

First 10 active locations

Selected Applications

Same selected capabilities. Tier based only on active franchise locations.
Pricing follows your selected applications and network tier.

Growth

11–100 locations

Selected Applications

Same selected capabilities. Tier based only on active franchise locations.
Pricing follows your selected applications and network tier.

Mid-Size

101–200 locations

Selected Applications

Same selected capabilities. Tier based only on active franchise locations.
Pricing follows your selected applications and network tier.

Established

201–500 locations

Selected Applications

Same selected capabilities. Tier based only on active franchise locations.
Pricing follows your selected applications and network tier.

Enterprise

501+ locations

Selected Applications

Same selected capabilities. Tier based only on active franchise locations.
Pricing follows your selected applications and network tier.
YOUR NETWORK. YOUR PROPOSAL.

Choose your tier to personalize the next step.

We will map your current tools, demonstrate the relevant workflows, and confirm the correct package before sending exact pricing.

i View Core Platform details +

Franchise Sales & CRM Light

Prospect records, candidate communications, shared lists, SharePoint-synced documents, and essential pipeline visibility.

Franchise Data Administration

Locations, owners, entities, agreements, territories, suppliers, real estate records, search, bulk actions, and audit trails.

Master Franchisee Management

Territory-based oversight for master franchisees and their assigned locations.

Network Hub

Alerts, news, messages, links, resource-center content, shared calendars, suppliers, surveys, and community engagement.

Settings

Users, invitations, roles, permissions, audit trails, brands, departments, divisions, ownership types, and configuration values.

Multi Language

100+ interface languages, one-click switching, and default language settings by franchise location.

i View Franchise Sales & CRM details +

Franchise Sales CRM & Pipeline

  • Dynamics 365 prospect profiles, lead sources, territories, and pipeline stages
  • Calls, emails, tasks, discovery, approvals, agreements, and award-to-opening handoff
  • Marketing campaign management and candidate communications

Secure Prospect Portal & Documents

  • Secure franchise application portal and structured candidate workflows
  • SharePoint document synchronization, shared lists, and controlled document collection

Integrations, Automation & Reporting

  • DocuSign and Adobe Acrobat Sign
  • Microsoft Teams, Twilio SMS, WhatsApp, RingCentral, and Constant Contact
  • Power Automate, Copilot, AI analytics, Power BI, and custom API integrations
i View Franchise Onboarding details +

Location Opening

  • Opening dashboard, status alerts, and customizable launch checklists
  • Tasks, owners, deadlines, milestones, dependencies, and automated reminders
  • Documents, equipment, photos, real estate, and construction tracking
  • Territory records, multi-unit development schedules, and handoff to Operations
i View Training details +

Training

  • Course catalogue and drag-and-drop course builder
  • Documents, images, videos, links, quizzes, and acknowledgements
  • Pass/fail tracking, completion status, and progress reports
i View Support details +

Support

  • Smart ticketing, status dashboards, routing, assignments, comments, and alerts
  • Microsoft Planner Kanban board and operational follow-up
  • FAQ knowledge base and AI-assisted answers
i View Marketing Assets & E-Commerce details +

Marketing Assets & E-Commerce

  • Approved coupons, brochures, artwork, leaflets, and brand collateral
  • Search, categorization, local personalization, and controlled distribution
  • Optional Shopify integration for approved e-commerce workflows
i View Assessments details +

Assessments & Location Audits

  • Scheduled audits and customizable assessment forms
  • Weighted scoring, pass/fail thresholds, and visit-status tracking
  • Automatic corrective-action tasks and follow-up ownership
  • AI dashboards for compliance trends, high-risk locations, and consultant performance
i View Finance & Royalties details +

Royalty Calculations & Invoicing

  • POS sales feeds, uploaded sales documents, royalty rules, and other-fee calculations
  • Power Automate workflows, automated invoices, payment records, partial payments, and open balances

Payment Integrations

  • ACH collections through Stripe
  • ACH and payment processing through Worldpay
  • Payment-status and collection tracking

Accounting, P&L & Reporting

  • QuickBooks integration and reconciliation workflows
  • Store and network P&L uploads
  • AI-assisted financial analysis and Power BI dashboards
YOUR NETWORK. YOUR PROPOSAL.
Unlimited franchise & corporate users*

Core Platform i

Optional with Franchise Sales & CRM. Included automatically with location-based applications.

Franchise Sales & CRM Light

Prospect records, candidate communications, shared lists, SharePoint-synced documents, and essential pipeline visibility.

Franchise Data Administration

Locations, owners, entities, agreements, territories, suppliers, real estate records, search, bulk actions, and audit trails.

Master Franchisee Management

Territory-based oversight for master franchisees and their assigned locations.

Network Hub

Alerts, news, messages, links, resource-center content, shared calendars, suppliers, surveys, and community engagement.

Settings

Users, invitations, roles, permissions, audit trails, brands, departments, divisions, ownership types, and configuration values.

Multi Language — Included Capability

100+ interface languages, one-click switching, and default language settings by franchise location.

Franchise Sales & CRM Complete i

CRM and a secure application portal for recruiting and awarding franchisees.

Franchise Sales CRM & Pipeline

  • Dynamics 365 prospect profiles, lead sources, territories, and pipeline stages

  • Calls, emails, tasks, discovery, approvals, agreements, and award-to-opening handoff

  • Marketing campaign management and candidate communications

Secure Prospect Portal & Documents

  • SharePoint document synchronization, shared lists, and controlled document collection

  • Secure franchise application portal and structured candidate workflows

Integrations, Automation & Reporting

  • Microsoft Teams, Twilio SMS, WhatsApp, RingCentral, and Constant Contact

  • Power Automate, Copilot, AI analytics, Power BI, and custom API integrations

  • DocuSign and Adobe Acrobat Sign

Franchise Onboarding i

Location opening workflows, checklists, milestones, documents, tasks, and readiness tracking.

Location Opening

  • Opening dashboard, status alerts, and customizable launch checklists

  • Tasks, owners, deadlines, milestones, dependencies, and automated reminders

  • Documents, equipment, photos, real estate, and construction tracking

  • Territory records, multi-unit development schedules, and handoff to Operations

Training i

Courses, multimedia lessons, quizzes, acknowledgements, completion tracking, and progress reporting.

Training

  • Course catalogue and drag-and-drop course builder

  • Documents, images, videos, links, quizzes, and acknowledgements

  • Pass/fail tracking, completion status, and progress reports

Support i

Ticketing, routing, assignments, FAQs, dashboards, and AI-assisted answers.

Support

  • Smart ticketing, status dashboards, routing, assignments, comments, and alerts

  • Microsoft Planner Kanban board and operational follow-up

  • FAQ knowledge base and AI-assisted answers

Marketing Assets & E-Commerce i

Approved brand assets, local personalization, distribution, and optional Shopify integration.

Marketing Assets & E-Commerce

  • Approved coupons, brochures, artwork, leaflets, and brand collateral

  • Search, categorization, local personalization, and controlled distribution

  • Optional Shopify integration for approved e-commerce workflows

Assessments i

Location audits, weighted scoring, corrective actions, compliance tracking, and AI-powered insights.

Assessments & Location Audits

  • AI dashboards for compliance trends, high-risk locations, and consultant performance

  • Scheduled audits and customizable assessment forms

  • Weighted scoring, pass/fail thresholds, and visit-status tracking

  • Automatic corrective-action tasks and follow-up ownership

Finance & Royalties i

Automate royalties and invoicing with Stripe ACH, QuickBooks reconciliation, collections, and location-level reporting.

Royalty Calculations & Invoicing

  • POS sales feeds, uploaded sales documents, royalty rules, and other-fee calculations

  • Power Automate workflows, automated invoices, payment records, partial payments, and open balances

Payment Integrations

  • ACH and payment processing through Worldpay

  • Payment-status and collection tracking

  • ACH collections through Stripe

Accounting, P&L & Reporting

  • QuickBooks integration and reconciliation workflows

  • AI-assisted financial analysis and Power BI dashboards

  • Store and network P&L uploads

Box designs
Pricing

Standard onboarding includes implementation, configuration, and go- live support.

This fee is waived through December 31, 2026 for a limited number of qualifying franchise brands.

$5,000

$0

Waived
Limited to qualifying franchise brands
The Only Real Guarantee in the Marketplace

We’re So Confident, We Guarantee It

CEOs & Founders

24-Month Price Protection

24-month initial agreement. Price protection for 24 months.

CEOs & Founders

60-Day No-Fault Exit Period

Start with confidence. Cancel anytime within the first 60 days.

Pricing & Billing
Payment Terms
Exclusions
Onboarding & Integration
Platform Users
Pricing & Billing
Pay only for active franchise locations; pipeline and prospect locations are not billed. Choose monthly billing or save 10% with annual payment.
Payment Terms
50% of the onboarding fee and 50% of the first monthly subscription fee are due upon signing. The remaining onboarding balance and the first monthly or annual subscription payment are due upon completion of implementation and configuration, payable 60 days after the system is ready to go live.
Exclusions
Microsoft 365 Business Basic, Dynamics 365, Azure AI usage, and third-party services are separate costs and are not included in the HolaTeams subscription. Microsoft licenses are required for corporate administrators and sales users. Non-admin corporate users and franchisee users do not require Microsoft licenses.
Onboarding & Integration
Standard onboarding is $5,000 and is waived through December 31, 2026 for a limited number of qualifying franchise brands. Complex migrations, custom integrations, and nonstandard configurations will be quoted separately.
Platform Users
Unlimited franchise and corporate users are included, subject to Microsoft’s Online Services Terms, Acceptable Use Policies and fair-use guidelines.
FAQ

HolaTeams Pricing FAQ’s — browse by topic

Choose a topic, then open the questions you need. All pricing, licensing, implementation, support, contract, and data answers are organized below.

01

Pricing and Locations

10 Questions

How is HolaTeams priced?

HolaTeams offers two purchasing paths: the Complete Platform and Department Bundles. The Complete Platform and any Department Bundle configuration that includes Core Platform or another location-based application are priced by active franchise location. Franchise Sales & CRM Complete is priced per corporate user only when it is purchased by itself.

Do we pay per user?

Usually no. Location-based HolaTeams configurations are priced by active franchise location and include unlimited HolaTeams platform users where stated. Franchise Sales & CRM Complete is the exception: when purchased by itself, it is priced per corporate Sales user. Microsoft licenses and third-party services are separate and depend on the final solution design.

What happens to active-location pricing when Franchise Sales & CRM Complete is selected?

If Franchise Sales & CRM Complete is selected by itself, it is priced per corporate Sales user. If Core Platform or any other location-based application is also selected, the Department Bundle switches to active-location pricing, the corporate-user calculator is no longer used, and Franchise Sales & CRM Complete is included in the location-based bundle estimate.

What counts as a location?

A location is one active operating franchise unit, branch, store, site, salon, or territory. Pipeline and prospect locations are not billed. Corporate headquarters is not counted unless it is configured as an operating location.

How are multi-unit franchisees counted?

Each operating unit is counted separately. For example, a franchisee operating three stores is counted as three active locations.

Is there a minimum number of locations?

Yes. The Complete Platform and location-based Department Bundles use a minimum of 10 active locations. Complete Platform list pricing starts at $750 per month for up to 10 active locations. Additional active locations follow the Growth, Mid-Size, and Established pricing bands, with custom pricing above 500 active locations.

Can we add locations as our network grows?

Yes. New active locations can be added as your network expands. The applicable pricing tier and billing effective date are governed by the final order form or subscription agreement.

What happens when a location closes or becomes inactive?

A location is billed according to the active-location definition in the signed agreement. The agreement should specify when a closure or inactive-status change takes effect for billing.

Does pricing change as we grow?

Yes. Complete Platform and location-based Department Bundle pricing follow the active-location tier structure as the network grows. Franchise Sales & CRM Complete uses corporate-user pricing only when purchased by itself; when it is combined with a location-based application, the bundle uses active-location pricing.

Are volume discounts available?

Volume pricing is built into the Complete Platform active-location tiers, and the Department Bundle calculator also adjusts location-based estimates by location tier. Enterprise configurations above 500 active locations use custom pricing. Any additional negotiated discount applies only when it is documented in the commercial proposal.

02

Plans, Modules & Add-ons

08 Questions

What is included in the base subscription?

The included capabilities depend on the purchasing path. The Complete Platform includes the standard HolaTeams modules shown on the pricing page. Department Bundles include Core Platform when a location-based application is selected. Franchise Sales & CRM Complete may be purchased by itself. The final proposal confirms the included scope and any separately scoped items.

What is not included in the base subscription?

Unless expressly included in the proposal, the HolaTeams subscription does not include Microsoft licenses, Azure or AI consumption charges, third-party services, integrations, complex or nonstandard migration, custom development, or nonstandard configuration. Standard onboarding is a separate one-time fee, subject to any current qualifying waiver.

What is included in Franchise Sales & CRM Complete?

Franchise Sales & CRM Complete covers the franchise sales CRM and pipeline, prospect portal and document workflows, marketing campaign management, and the collaboration, automation, and reporting capabilities shown on the pricing page. When purchased by itself, it is priced per corporate Sales user. Microsoft licensing, third-party services, integrations, and usage charges are not automatically included and are confirmed in the final proposal.

Can we start with a smaller plan and upgrade later?

Yes. You can start with the applications you need and add additional applications or move to the Complete Platform later, subject to the subscription terms, technical dependencies, and any implementation impact. Pricing and effective dates are confirmed before a change is activated.

Can Department Bundle applications be changed later?

Yes. Department Bundle applications can be added or changed later, subject to the subscription terms, technical dependencies, and implementation requirements. Any pricing impact and effective date are confirmed before the change is activated.

Which plan is recommended for most franchise brands?

For brands that need broad cross-department coverage, the Complete Platform is positioned as the best overall value. Brands that want a narrower starting point can begin with Department Bundles and expand later. The right option depends on the applications required, active-location count, and rollout scope.

Can HolaTeams support multiple brands?

Yes. Multi-brand requirements can be supported, but permissions, reporting, workflows, integrations, and rollout design should be confirmed during solution design. Complex enterprise configurations may require custom pricing and implementation scope.

Can HolaTeams replace tools we already pay for?

HolaTeams may reduce software sprawl by consolidating franchise workflows, communications, documents, training, support, CRM, finance, and reporting capabilities. The exact tools that can be replaced, retained, or integrated are confirmed during discovery and solution design.

03

Microsoft Licensing & Integrations

06 Questions

Do we need Microsoft 365?

Yes. HolaTeams is built on Microsoft technologies and is deployed within a customer Microsoft environment. The Microsoft 365, Dynamics 365, Power Platform, Azure, or related licenses required for a specific deployment depend on the selected applications, user roles, architecture, and licenses the customer already owns. Exact requirements are confirmed before implementation.

Are Microsoft licenses included in the HolaTeams price?

No. Microsoft licenses, Azure AI or other Microsoft consumption charges, and third-party services are separate from the HolaTeams subscription unless they are expressly included in the proposal. Exact Microsoft licensing requirements by user role and selected application are confirmed during solution design based on the customer’s existing entitlements.

What if we already use Microsoft 365?

Existing Microsoft 365 licensing may satisfy part of the required foundation. HolaTeams reviews the customer’s current Microsoft environment and entitlements and confirms any additional Microsoft 365, Dynamics 365, Power Platform, Azure, or related licensing required for the selected configuration.

Which integrations are included?

Integrations are not assumed to be included in standard HolaTeams subscription pricing. The pricing page identifies supported integration options, but connector licensing, third-party fees, configuration, and custom integration work are scoped separately and confirmed in the proposal.

Can HolaTeams integrate with our existing systems?

HolaTeams can integrate with existing systems where the required APIs, permissions, licensing, security requirements, and technical architecture support the connection. Feasibility, implementation effort, and any additional costs are confirmed during solution design.

Is API access included?

API access is not automatically included in every subscription. It depends on the selected solution and integration scope. Any API, connector, development, Microsoft, or third-party costs are documented before implementation.

04

Onboarding, Implementation & Training

07 Questions

Is there an onboarding or implementation fee?

Yes. The current pricing page shows standard onboarding at $5,000 one time, including implementation, configuration, and go-live support. The current limited-time offer waives standard onboarding through December 31, 2026 for a limited number of qualifying franchise brands. Complex migrations, custom integrations, and nonstandard configurations are scoped separately.

How long does implementation take?

Implementation timing depends on the selected applications, content and data readiness, integrations, migration requirements, customer availability, training needs, and rollout complexity. HolaTeams provides a confirmed implementation plan before kickoff; larger or more complex rollouts may be phased.

Is data migration included?

Data migration is included only when it is specifically stated in the approved implementation scope. Migration effort and pricing depend on the source systems, data volume, format, quality, mapping, cleanup, and validation requirements.

Is training included?

Initial training is included only to the extent stated in the approved onboarding or implementation scope. Additional administrator sessions, franchisee training, custom learning content, change management, or ongoing training may be scoped and priced separately.

What does the customer need to provide?

The customer must provide the access, Microsoft administrator support, content, data, stakeholders, approvals, and Microsoft or third-party credentials required for the agreed implementation scope. Delays in required inputs or approvals may affect the implementation schedule.

Can the rollout be phased?

Yes, when appropriate. Larger networks, multi-brand environments, migrations, and integration-heavy implementations may be phased. The rollout sequence, dependencies, acceptance criteria, and commercial impact are documented in the implementation plan or proposal.

Do you offer pilot or proof-of-concept options?

Pilot, proof-of-concept, or phased-start options may be available when they are appropriate to the use case and are approved commercially and technically. The objectives, scope, duration, users, locations, success criteria, and any fees must be defined in writing before the pilot begins.

05

Support, Services & Usage-based Costs

06 Questions

Is support included?

Standard support is included. The exact support scope and service levels are governed by the signed subscription or support terms. Premium implementation assistance, migration, change management, dedicated success services, complex integration support, and custom development may be priced separately.

What does standard support include?

Standard support covers product and configuration assistance within the support scope stated in the customer’s agreement. Support channels, service hours, response targets, and issue classifications are defined in the applicable support terms. Enhancements, custom development, and separately scoped services may follow different processes.

Can franchisees contact support directly?

Direct franchisee support is not assumed in every deployment. The support-routing model is defined during onboarding and in the applicable support terms, including which users may contact HolaTeams directly and which requests are managed through the franchisor.

Are there usage-based charges?

Yes. Some services may carry usage-based or pass-through charges, including SMS, payment processing, premium AI consumption, heavy data processing, and certain third-party services. Any applicable usage-based charges are identified before activation.

Are there any hidden fees?

The pricing page is intended to show the HolaTeams subscription and the principal exclusions. Microsoft licensing, Azure or AI usage, third-party services, integrations, complex migration, custom work, and nonstandard configuration may be separate. The final proposal and signed agreement control the complete commercial scope.

How is custom development priced?

Custom workflows, integrations, reports, migration work, or development outside the standard HolaTeams product and implementation scope are quoted separately through an approved statement of work or change order.

06

Billing, Contracts & Commercial Teams

06 Questions

Are monthly and annual plans available?

Yes. Monthly and annual billing are available. The current calculator applies a 10% saving to HolaTeams subscription charges when billed annually. Microsoft licenses, third-party services, usage-based charges, and separately scoped work follow the pricing stated in the applicable proposal or provider terms.

Who normally pays for HolaTeams?

HolaTeams generally contracts with the franchisor or franchise organization. How the customer internally allocates or recovers platform costs across its network is outside the HolaTeams subscription price and should be handled under the customer’s own commercial arrangements.

What are the contract and cancellation terms?

The current commercial structure uses a 12-month initial agreement, price protection for up to 36 months, and a 60-day no-fault cancellation period. The signed agreement controls the start date of that cancellation period, renewal and notice requirements, termination obligations, payment obligations, and any transition or data-export terms.

Are prices fixed during the contract?

The agreed HolaTeams subscription price is protected for up to 36 months, subject to the scope, location bands, and terms stated in the signed agreement. Changes in active locations, selected applications, Microsoft or third-party licensing, usage-based services, and separately scoped work may change the total amount payable.

Are taxes included?

Unless the proposal states otherwise, quoted prices exclude applicable taxes, duties, and government charges.

How do we get an exact quote?

Use the live calculator with the applications you need. Enter corporate Sales users when Franchise Sales & CRM Complete is selected by itself. Enter active franchise locations when Core Platform or any other location-based application is selected. HolaTeams then confirms Microsoft licensing, onboarding, migration, integration, payment terms, and the final commercial proposal before signing.

07

Data, Security & Ownership

05 Questions

Where is our data stored?

The final hosting and data architecture are documented during solution design based on the selected HolaTeams configuration, the customer’s Microsoft environment, integrations, regional requirements, and security policies. The specific Microsoft services and data stores used therefore depend on the approved solution design.

Who owns our data?

Customer data ownership, permitted processing, access responsibilities, confidentiality obligations, and any applicable data-processing terms are defined in the signed customer agreement and related legal documents.

How is access controlled?

Access is configured through approved Microsoft identities, roles, permissions, and customer governance requirements. Any administrator or implementation access granted to HolaTeams is managed under the agreed onboarding and security process and is reviewed or removed after deployment as agreed.

What happens to our data if we cancel?

The signed agreement and applicable data-processing terms define the transition period, export options, retention requirements, access removal, and any deletion responsibilities following cancellation or termination.

Are backup, security, and compliance requirements included?

Backup, security, identity, retention, compliance, and governance responsibilities depend on the Microsoft services and HolaTeams components included in the approved solution. The final solution design and agreement document the customer and HolaTeams responsibilities; additional requirements may require separate scope.