Franchise terms, defined plainly.

A documented set of actions, owners and due dates created to address a performance, operational or compliance issue.

A software assistant that uses artificial intelligence to help users retrieve information, summarize context, draft content or complete supported tasks.

An application programming interface is a defined way for software systems to exchange data or trigger functions.

A connection between systems that exchanges data or actions through an application programming interface.

An agreement that gives a developer rights and obligations to open multiple franchise units in a defined area according to an agreed schedule.

A structured operational or compliance evaluation that records responses, scores, findings and corrective actions.

A structured review of records, controls, processes or operating conditions to determine whether requirements are being met.

A time-stamped history of material record changes, actions or system events.

The use of technology to execute repeatable actions or workflows with less manual effort.

Another common term for a franchisor-managed marketing or advertising fund supported by franchisee contributions.

The franchisor-defined operating, service, product, visual or customer-experience requirements franchise locations are expected to follow.

The use of data models, reporting and analytics to understand performance and support decisions.

A structured sequence of stages and required steps used to guide users through a business process.

A coordinated marketing initiative with a defined audience, message, timing, channel and objective.

The sequence of interactions and decision stages a franchise prospect experiences from inquiry through qualification, discovery, agreement and award.

A recorded credential showing that a learner completed or passed a required training program.

A software or infrastructure environment delivered through cloud services rather than installed only on local servers.

The coordinated work between people and teams using shared communication, meetings, tasks and business context.

The process of meeting required brand, operational, contractual or regulatory standards applicable to a franchise relationship or location.

A score derived from assessment responses or defined compliance criteria for a location or process.

The percentage of prospects or opportunities that move from one defined stage to another over a given period.

Microsoft’s name for AI-assisted experiences across its products and platforms.

A specific remediation task created to resolve a documented finding or non-compliance issue.

A structured learning program made up of lessons, content and, where applicable, quizzes or assessments.