Franchise terms, defined plainly.

Customer relationship management software used to organize contacts, interactions, activities, opportunities and sales processes.

A visual summary of metrics, statuses, exceptions and trends used to monitor a business process or network.

The policies and responsibilities that define who can create, change, access and use business data.

The controlled process of moving data from one system or structure into another.

The accuracy, completeness, consistency, timeliness and usability of business data.

The set of records or organizational areas a user is allowed to access, such as assigned locations, regions or territories.

A data set or application that is isolated from other systems and therefore difficult to share or reconcile.

Microsoft’s cloud data platform used by Dynamics 365 and Power Platform applications to store business records and relationships.

A status indicating that a franchisee may have failed to meet a contractual or operating obligation, subject to the governing agreement and legal process.

A relationship in which one task or milestone depends on another being completed first.

A planned sequence and timing of franchise locations that an area developer or franchisee is expected to open.

A structured stage in the franchise recruitment process where a qualified candidate meets the franchisor, learns more about the business and evaluates mutual fit.

The controlled storage, organization, access, versioning and retrieval of business documents.

Two or more records that represent the same person, entity, location or transaction.

The legal business organization that owns or operates one or more franchise locations, such as a corporation, LLC or partnership.

A controlled process for moving an issue to a higher level of attention, authority or expertise when defined conditions are met.

A document, photo, note, response or other record used to support completion, compliance or remediation.

The practice of surfacing items that require attention instead of asking managers to review every normal transaction.

The date on which an agreement, insurance policy, document or other time-bound record ceases to be current unless renewed or replaced.

A franchise business consultant or field support role that works with franchisees on operations, performance, standards and improvement.

The franchisor function that supports and monitors operating franchise locations through coaching, visits, assessments, performance review and action plans.

The next planned communication or action required to move a franchise prospect or opportunity forward.

A technology stack in which disconnected applications require excessive manual handoffs, duplicate entry, exports, reconciliation or separate reporting.

The contract between a franchisor and franchisee that defines the rights, fees, obligations, standards and operating terms of the franchise relationship.