Franchise terms, defined plainly.

A centralized area for approved documents, links, forms, guides, marketing assets and other franchise resources.

A security model that grants permissions based on a user’s role, responsibilities or approved function.

A contractual fee paid by a franchisee to the franchisor, commonly calculated from reportable sales or another agreed basis.

The percentage, fixed amount or other rule used to calculate a franchise royalty under the franchise agreement.

The process of collecting, calculating and reviewing the information required to determine royalty obligations.

Software as a Service is software delivered and maintained as an ongoing cloud service, typically accessed through a browser or application.

A recorded call, email, appointment, task or other action associated with a lead, contact or opportunity.

A defined step in the franchise sales process used to show where an opportunity currently sits and what must happen next.

A support approach that lets users find approved answers, guides or resources without opening a ticket.

A defined service commitment or internal target for response, resolution or another measurable support outcome.

Microsoft’s content, collaboration and data platform used for sites, lists, documents and custom business applications.

A clearly governed system or record that is considered authoritative for a specific type of business data.

The process of evaluating and approving a proposed location or trade area for a franchise unit.

Microsoft’s development model for building client-side SharePoint experiences and web parts.

A documented step-by-step method for performing a recurring business process consistently.

The transition of a new franchise location from pre-opening activity to active operations.

A field visit to a franchise location for operational support, assessment, coaching, compliance review or performance discussion.

A structured record of a franchisee or user question, issue or service request that can be routed, prioritized, worked and closed.

The process of connecting different software systems so data, status or workflow can move between them reliably.

The application or data source designated as authoritative for a specific record, field or business process.

An assigned action with an owner, due date, status and, where applicable, reminders, dependencies or supporting evidence.

Microsoft Teams is a collaboration platform for chat, meetings and teamwork.

The ending of a franchise relationship under the terms of the franchise agreement and applicable law.

A geographic market or area associated with franchise development or operating rights.